Over £426m has been set aside by St James Place to compensate customers for paying Ongoing Advice Fees.
St. James's Place has set aside £426 million to compensate over 15,000 clients for overcharging—but you must actively claim to receive what you're owed.
We're here to help you along the way! Using our experience and expertise we’ll do the hard work and keep you in the loop throughout the process – simple, no stress, no hassle.
You don't have to use our service and you can do your claim yourself for free by contacting the bank and the Financial Ombudsman.
Quick and easy online form to start your claim. Submit from any device - desktop, tablet, or mobile.
We thoroughly investigate your case, using specialist systems and over 20 years of claims expertise to develop your bespoke complaint which we then issue to your lender.
Receive payment directly from your lender. If unsuccessful, and appropriate, we'll escalate to the Financial Ombudsman Service at no extra cost.
Taylor Blakeley is here to support victims of fraud and financial mis-selling recover what's rightfully theirs. With over 20 years of experience and over £500 million recovered for our clients, we specialise in navigating the complex world of financial disputes — from romance, impersonation, investment, and invoice scams to cases of pension and investment mis-selling.
Our management team includes former senior leaders from Deutsche Bank, Barclays, and The Co-operative Bank, bringing deep expertise in FCA regulations, compliance, and financial services operations. We combine this institutional knowledge with a commitment to justice, working tirelessly to hold banks and financial institutions accountable when they fail to protect their customers. In 2024 alone, over £1.1 billion was lost to fraud — affecting more than 3 million people. You're not alone, and we're here to guide you through every step of the recovery process.
We have over 20 years' experience dealing with financial institutions and the Financial Ombudsman Service, handling all types of complaints. The industry insights we have developed over this period means we are well placed to handle your claim. We are also authorised and regulated by the Financial Conduct Authority FRN 1034022. Our management team includes former senior leaders from Deutsche Bank, Barclays, and The Co-operative Bank.
Simply complete our online claim form, which takes just a few minutes. We'll then be in touch to gather any additional information we need. Our team handles all the complex paperwork and negotiations with your bank on your behalf.
After you submit your claim, we thoroughly investigate your case using specialist systems and over 20 years of expertise to develop your bespoke complaint. We then submit it to your bank. If unsuccessful, we'll escalate to the Financial Ombudsman Service at no extra cost.
Timescales vary depending on the complexity of your case and your bank's response time. Banks typically have 8 weeks to respond to complaints. If they reject your claim, we can escalate to the Financial Ombudsman Service, which may add several months. We'll keep you updated throughout the entire process.
We specialise in romance scams, impersonation scams (fake bank/police calls), investment scams (cryptocurrency, forex, stocks), and invoice/mandate fraud. If your bank failed to protect you or didn't follow proper procedures when processing payments, you may have a valid claim.
We work on a No Win, No Fee basis. If your claim is not successful, you owe us nothing. If your claim is successful, you will pay a fee based on the amount of compensation awarded. Full details are provided in our Terms of Business before you proceed.
Action Fraud is the UK's national fraud reporting centre run by the police. Reporting to them is important for crime statistics and investigations, but they don't help you recover your money. Taylor Blakeley specialises in pursuing compensation claims against banks and financial institutions to help you get your money back. We recommend reporting to Action Fraud and also working with us to recover your funds.
You have a 14-day cooling-off period during which you can cancel for free. After 14 days, if you cancel, you will be charged a fee of £50 per hour inc VAT up to a maximum of 10 hours and a minimum of 1 hour, as per section 11 of our Terms of Business.
You are not alone – over 3 million people were impacted by a Fraud or Scam last year
Here's why you should choose us:
We're completely transparent about fees, your case progress, and your realistic chances of success. You'll have a dedicated case manager throughout—an expert in financial claims, not a call centre operator. Our no win, no fee guarantee means you risk nothing, and we only succeed when you do.
John Worsley
Managing Director
Greg Wilson
Head of Complaints
* Taylor Blakeley is a claims management company. You do not need to use a claims management company to make a complaint about your lender, you should contact your lender first for free, but if your complaint is not successful you can refer it to the Financial Ombudsman Service.
* If you cancel after 14 days you will be charged a fee of £50 per hour inc VAT upto a maximum of 10 hours and a minimum of 1 hour, as per section 11 of the Terms of Business.
* If your claim is not successful you owe us nothing. If your claim is successful, you will pay a fee based on the amount of compensation awarded.
