We help with Romance Scams, Impersonation Scams (including bank and police impersonation), Investment Scams (including cryptocurrency and forex fraud), and Invoice Scams (mandate fraud and payment diversion). If you've lost money to any type of fraud through your bank, we can assess your case.

Under the Contingent Reimbursement Model (CRM) Code, most UK banks are required to reimburse victims of authorized push payment (APP) fraud if you took reasonable steps to protect yourself and the bank failed in its duties. We'll assess your case and build the strongest possible argument for reimbursement.

Banks typically have 15 working days to investigate and respond to your claim, though they can request an extension to 35 days for complex cases. If we need to escalate to the Financial Ombudsman Service, the process can take several months. We'll keep you updated throughout.

The Financial Ombudsman Service generally requires complaints to be made within 6 years of the event or within 3 years of when you became aware you had cause to complain. However, it's best to act as quickly as possible after discovering the fraud. Contact us to discuss your specific situation.

Our fraud investigators will review your case and gather all necessary documentation. We'll prepare a detailed submission to your bank demonstrating why they should reimburse you under the CRM Code or other applicable regulations. We'll keep you informed at every stage of the process.

If your bank refuses your claim or offers an inadequate refund, we'll escalate your case to the Financial Ombudsman Service at no additional cost. The Ombudsman is an independent body that can require banks to pay compensation. Many cases that are initially refused by banks are overturned by the Ombudsman.

We'll guide you through what evidence is helpful, but typically this includes: bank statements showing the fraudulent transactions, any communications with the fraudster (emails, messages, phone records), correspondence with your bank, and details of how the fraud occurred. Don't worry if you don't have everything - we'll work with what you have.

We work on a No Win, No Fee basis. You only pay if we successfully recover your money. There are no upfront costs, no hidden fees, and no charges if your claim is unsuccessful. Our fee is a percentage of the amount recovered, which will be clearly explained before you proceed.

No. There are absolutely no upfront costs. We take on all the risk and only get paid if we successfully recover your money. This means everyone has access to expert fraud recovery assistance, regardless of their financial situation.