Have questions about claiming against St James Place? Find answers to the most common questions below.
Clients have reported being overcharged for services they never received, facing excessive exit penalties, not getting the annual reviews they paid for, and receiving unsuitable investment advice. Many weren't told their adviser could only recommend SJP products.
In 2024, SJP allocated £426 million to compensate clients affected by overcharging and service failures.
Yes. At least 15,000 cases have been identified, with SJP setting aside £426 million specifically to resolve these claims. Thousands more may be eligible but haven't yet come forward.
Absolutely. You don't need to have left SJP to make a claim. Many current clients are successfully claiming compensation for overcharging and service failures.
Simply complete our free online assessment—it only takes a few minutes.
Most claims are resolved within 6-12 months, though complex cases may take longer. We keep you updated throughout the entire process.
If SJP rejects your claim, we may escalate it to the Financial Ombudsman Service at no additional cost to you. Our no win, no fee guarantee still applies.
No, it's not required—but working with specialists removes the hassle from claiming and gives you access to financial claim experts who deal with these claims on a daily basis. We handle all the complex paperwork, evidence gathering, and negotiations so you don't have to navigate the process alone.
We operate on a strict no win, no fee basis. You pay nothing upfront and nothing if your claim is unsuccessful. Our success fee ranges from 15% to 30% plus VAT (regulated by the Solicitors Regulation Authority), depending on your compensation amount.
Subject to section 11 of our Terms of Business
The amount of compensation depends on the specifics of your individual case. The average payout is currently just over £3,000.
We have over 20 years' experience dealing with Financial Institutions and the Financial Ombudsman Service, handling all types of complaints. The industry insights we have developed over this period means we are well placed to handle your claim. We are also authorised and regulated by the Financial Conduct Authority FRN 1034022.
Can't find the answer you're looking for? Our team is here to help.
Hundreds of SJP clients choose us to handle their compensation claims
Here's why:
We're completely transparent about fees, your case progress, and your realistic chances of success. You'll have a dedicated case manager throughout—an expert in financial claims, not a call centre operator. Our no win, no fee guarantee means you risk nothing, and we only succeed when you do.
John Worsley
Managing Director
Greg Wilson
Head of Complaints
Reclaim what you're owed from SJP's £426 million compensation fund
* Taylor Blakeley is a claims management company. You do not need to use a claims management company to make a complaint about your lender, you should contact your lender first for free, but if your complaint is not successful you can refer it to the Financial Ombudsman Service.
* If you cancel after 14 days you will be charged a fee of £50 per hour inc VAT upto a maximum of 10 hours and a minimum of 1 hour, as per section 11 of the Terms of Business.
* If your claim is not successful you owe us nothing. If your claim is successful, you will pay a fee based on the amount of compensation awarded which will be between 18-36% including VAT.
