Impersonation Scam Recovery

In 2024, impersonation scams accounted for a significant portion of the £500m taken in bank fraud. Fraudsters impersonating banks, police, HMRC, utilities, and tech support companies trick victims into transferring money. We can help you recover your losses.

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What is an Impersonation Scam?

Impersonation scams occur when criminals pretend to be from your bank, the police, HMRC, or other trusted organizations. They use sophisticated tactics to convince you to transfer money or provide sensitive information.

Common types include:

  • Bank impersonation: Claiming your account has been compromised and needs securing
  • Police/fraud officer scams: Pretending to investigate fraud on your account
  • HMRC scams: Threatening legal action for unpaid taxes
  • Tech support scams: Claiming your computer has a virus
  • Safe account scams: Instructing you to move money to a "safe account"

Warning Signs of Impersonation Scams

Pressure to act quickly

Creating urgency to prevent you from thinking clearly

Requests to move money

Asking you to transfer funds to a "safe account"

Requests for personal details

Asking for PIN, password, or one-time codes

Spoofed phone numbers

Caller ID shows legitimate organization's number

Can We Help You?

If you've been a victim of an impersonation scam, your bank may have failed to protect you adequately. Banks have a duty to implement effective fraud controls and warning systems. If they failed to question suspicious transactions or didn't provide adequate warnings, they may be liable to refund your money. We can help you:

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We have over 20 years experience

You are not alone – over 3 million people were impacted by a Fraud or Scam last year

Here's why you should choose us:

We're completely transparent about fees, your case progress, and your realistic chances of success. You'll have a dedicated case manager throughout—an expert in financial claims, not a call centre operator. Our no win, no fee guarantee means you risk nothing, and we only succeed when you do.

John Worsley

John Worsley

Managing Director

Greg Wilson

Greg Wilson

Head of Complaints

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Did you know?

* Taylor Blakeley is a claims management company. You do not need to use a claims management company to make a complaint about your lender, you should contact your lender first for free, but if your complaint is not successful you can refer it to the Financial Ombudsman Service.

* If you cancel after 14 days you will be charged a fee of £50 per hour inc VAT upto a maximum of 10 hours and a minimum of 1 hour, as per section 11 of the Terms of Business.

* If your claim is not successful you owe us nothing. If your claim is successful, you will pay a fee based on the amount of compensation awarded.