How our fraud recovery process works

Our straightforward 3-step process helps you recover money lost to fraud and scams. We handle the complex complaints process so you don't have to.

Submit your fraud claim
1

Submit Your Claim

Complete our online form with details of the fraud. Tell us what happened, when it occurred, and how much you lost. Takes just minutes to start your claim.

Investigation and bank submission
2

Investigation & Bank Submission

Our fraud investigators assess your case and prepare a detailed submission to your bank. We build the strongest possible case demonstrating why you should be reimbursed.

Financial Ombudsman escalation
3

Ombudsman Escalation

If your bank refuses to reimburse you, we'll escalate your case to the Financial Ombudsman Service for an independent review at no extra cost to you.

What you can expect

No Win, No Fee

You only pay if we successfully recover your money. No upfront costs or hidden fees.

Expert Support

Our experienced team understands fraud recovery regulations and knows how to build winning cases.

Regular Updates

We'll keep you informed throughout the process so you always know what's happening with your claim.

Full Escalation

If your bank refuses, we'll take your case to the Financial Ombudsman at no additional cost.

Your Rights Under the CRM Code

Most UK banks have signed up to the Contingent Reimbursement Model (CRM) Code, which requires them to reimburse victims of authorized push payment (APP) fraud in certain circumstances.

Banks should reimburse you if:

  • You took reasonable steps to protect yourself
  • The bank failed to give you effective warnings
  • The bank didn't properly investigate suspicious activity
  • The bank didn't act quickly enough to try to recover your money

We'll help you demonstrate why your bank should reimburse you under these rules.

Ready to start your claim?

Don't let fraudsters get away with your money. Start your claim today and let us fight to get your money back.

Start Your Fraud Claim

We have over 20 years experience

You are not alone – over 3 million people were impacted by a Fraud or Scam last year

Here's why you should choose us:

We're completely transparent about fees, your case progress, and your realistic chances of success. You'll have a dedicated case manager throughout—an expert in financial claims, not a call centre operator. Our no win, no fee guarantee means you risk nothing, and we only succeed when you do.

John Worsley

John Worsley

Managing Director

Greg Wilson

Greg Wilson

Head of Complaints

Did you know?

* Taylor Blakeley is a claims management company. You do not need to use a claims management company to make a complaint about your lender, you should contact your lender first for free, but if your complaint is not successful you can refer it to the Financial Ombudsman Service.

* If you cancel after 14 days you will be charged a fee of £50 per hour inc VAT upto a maximum of 10 hours and a minimum of 1 hour, as per section 11 of the Terms of Business.

* If your claim is not successful you owe us nothing. If your claim is successful, you will pay a fee based on the amount of compensation awarded.