Over £95.5 million has been set aside by True Potential for client redress. If your investment has fallen in value since being transferred to True Potential, you may be entitled to compensation.
An FCA investigation uncovered widespread issues with True Potential's adviser transfer programme. Compensation is available — but only if you come forward.
Many clients were moved to True Potential without being given the full picture. If any of the following sound familiar, we can help:
When a financial adviser recommends moving your money, they have a legal duty to make sure it's the right decision for you. That means understanding your situation, explaining the risks, and being upfront about costs before you agree to anything.
If your adviser cut corners — whether that's skipping a proper suitability assessment, glossing over the downside, or not telling you what you'd be paying — that's mis-selling. An FCA investigation found that True Potential's adviser recruitment programme led to transfers that shouldn't have happened.
If your pension or investment was moved to True Potential and you've seen losses, there's a good chance the advice you received wasn't up to standard. We can review your case and tell you where you stand.
True Potential has acknowledged that some transfers shouldn't have gone ahead and has put aside £95.5 million to compensate affected clients. That sounds positive — but there are things you should know before accepting anything:
We regularly see clients offered less than they're actually owed. Having experienced professionals review the numbers can make a significant difference to the outcome.
If your adviser failed to explain the risks, didn't compare your options, or hid the true cost of transferring, you could be entitled to compensation beyond the basic redress formula.
If your claim is turned down, the Financial Ombudsman Service can take an independent look at no cost to you. We manage this entire process on your behalf.
Taylor Blakeley is here to support victims of fraud and financial mis-selling recover what's rightfully theirs. With over 20 years of experience and over £500 million recovered for our clients, we specialise in navigating the complex world of financial disputes — from romance, impersonation, investment, and invoice scams to cases of pension and investment mis-selling.
Our management team includes former senior leaders from Deutsche Bank, Barclays, and The Co-operative Bank, bringing deep expertise in FCA regulations, compliance, and financial services operations. We combine this institutional knowledge with a commitment to justice, working tirelessly to hold banks and financial institutions accountable when they fail to protect their customers. In 2024 alone, over £1.1 billion was lost to fraud — affecting more than 3 million people. You're not alone, and we're here to guide you through every step of the recovery process.
Potentially, yes. A claim isn't just about whether you lost money — it's about whether the advice you received was suitable in the first place. If key information was withheld or the transfer wasn't properly justified, you may have grounds regardless of your current portfolio value. We'll give you an honest assessment based on your specific circumstances.
You absolutely can — and True Potential will tell you as much. The reality is that their redress scheme is designed to settle claims on their terms. We've seen first-hand how much higher the final figure can be when someone with claims expertise pushes back. Our service is No Win, No Fee, so there's no financial risk in letting us fight your corner.
This is something we hear a lot. The FCA and the Financial Ombudsman have made it clear that what matters is what actually happened — not what it was labelled at the time. If an adviser guided you towards transferring, that's likely to be treated as regulated advice regardless of the paperwork. Don't let a technicality put you off — get in touch and we'll look at the facts.
Not necessarily. There are time limits, but the clock usually starts from when you realised (or should have realised) something was wrong — not from when the transfer happened. Many people only become aware of the issue after recent media coverage or the FCA's findings. The sooner you get in touch, the better position we can put you in.
It depends on the complexity of your case and how quickly True Potential responds. Some claims resolve in weeks, others take longer — especially if we need to involve the Financial Ombudsman. We handle everything and keep you informed throughout, so you don't have to chase anyone yourself.
Nothing upfront. We operate on a No Win, No Fee basis — if we don't recover compensation for you, you don't pay a penny. If your claim succeeds, our fee is a percentage of the amount recovered. We'll set everything out clearly in our Terms of Business before you commit to anything.
You are not alone – over 3 million people were impacted by a Fraud or Scam last year
Here's why you should choose us:
We're completely transparent about fees, your case progress, and your realistic chances of success. You'll have a dedicated case manager throughout—an expert in financial claims, not a call centre operator. Our no win, no fee guarantee means you risk nothing, and we only succeed when you do.
John Worsley
Managing Director
Greg Wilson
Head of Complaints
* Taylor Blakeley is a claims management company. You do not need to use a claims management company to make a complaint about your lender, you should contact your lender first for free, but if your complaint is not successful you can refer it to the Financial Ombudsman Service.
* If you cancel after 14 days you will be charged a fee of £50 per hour inc VAT upto a maximum of 10 hours and a minimum of 1 hour, as per section 11 of the Terms of Business.
* If your claim is not successful you owe us nothing. If your claim is successful, you will pay a fee based on the amount of compensation awarded.
